Shipping policy

Last updated: October 15, 2026

Free shipping on every order

Shipping is free on all orders within the United States. There's no minimum.

Where we ship

We currently ship to addresses in the United States only.

When your order ships and arrives

• Processing: orders are packed and shipped within 1 to 2 business days (Monday to Friday, excluding US holidays).
• Delivery: most orders arrive 5 to 14 business days after you place them. The estimated delivery date on the product page is an estimate, not a guarantee.
• Top Priority Order + Expedited Shipping: orders of the Buy 3 Get 2 Free bundle are packed first and sent with expedited shipping at no extra cost.

Carrier delays, weather and holidays can occasionally add a few days. If that happens, we'll help you track it down.

Tracking your order

As soon as your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or email us.

Lost, stolen or late packages

• If tracking shows your package was delivered but you can't find it, check with neighbors and around your building, and wait one business day (carriers sometimes mark packages delivered early). Then email us and we'll help.
• If your package hasn't arrived 10 business days after it shipped, email us and we'll send a replacement at no cost or refund you.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address if the order hasn't shipped yet. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct one.

Questions

Email shopveltialabs@gmail.com.

Veltia Labs, 2501 N Chatham Rd, Suite N, Springfield, IL 62704, United States · (224) 484-9937