Refund policy

Last updated: October 15, 2026

Our 90-Day Money-Back Guarantee

Try Veltia for 90 days. If you don't feel a difference, email us and we'll refund your order in full. No questions asked.

How to get a refund

1. Email us at shopveltialabs@gmail.com within 90 days of the day your order was delivered.
2. Include your order number (it's in your order confirmation email) and the email address you ordered with.
3. That's it. You don't need to send the bottles back, even if they're open or empty.

We'll reply within 2 business days and refund the full amount you paid, including any shipping, to your original payment method. Your bank may take 5 to 10 business days to show the refund on your statement.

What the guarantee covers

• Every bundle (1, 3 or 5 bottles). The refund covers your whole order, not just the first bottle.
• Free gifts included with your order are yours to keep. They aren't charged, so they aren't refunded.
• For subscriptions, the guarantee covers each shipment for 90 days after that shipment is delivered. You can also cancel any time before your next charge (see our Subscription Policy).

Damaged, leaking or wrong items

If your order arrives damaged, leaking, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you, whichever you prefer.

Cancelling an order

Want to cancel before your order ships? Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, the 90-day guarantee still applies once it arrives.

Questions

Email shopveltialabs@gmail.com. A real person on our team reads every message.

Veltia Labs, 2501 N Chatham Rd, Suite N, Springfield, IL 62704, United States · (224) 484-9937